Not long ago, while visiting a client’s office, I watched as he got up from his desk, looked on a couple of bookshelves, opened some file drawers, and finally said to his assistant, “Where’s the phone book?” “It’s in that cabinet,” she said, pointing across the room. “What are you looking for?” As he walked [...]

Disclaimer: The author of this article works for a document management company. But that shouldn’t matter. My company, like every other company has customers that must create invoices, have bills that must be payed, proposals to be written, letters to be written, and all of the other things that a modern business does. We can [...]